Privacy Policy

1. Introduction

Gleam Archive ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gleam-archive.com or use our immigration services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Identity Information: Date of birth, passport details, visa information
• Professional Information: Employment history, qualifications, skills assessments
• Financial Information: Payment details for services (processed securely)
• Immigration Information: Visa applications, family details, travel history

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Providing immigration consultation and services
• Processing visa applications and related documentation
• Communicating with government agencies on your behalf
• Providing legal advice and representation
• Managing client relationships and service delivery

3.2 Communication

• Responding to inquiries and providing customer support
• Sending service updates and important notices
• Providing newsletters and marketing communications (with consent)
• Conducting client satisfaction surveys

3.3 Business Operations

• Processing payments and maintaining financial records
• Maintaining professional compliance and regulatory requirements
• Improving our services and website functionality
• Analyzing website usage and user behavior
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

4.1 Government Agencies

We may share your information with Australian government departments and agencies, including:

• Department of Home Affairs
• Australian Taxation Office
• Skills assessing authorities
• State and territory nomination bodies

4.2 Third-Party Service Providers

We may share information with trusted third parties who assist us in providing services:

• Document translation services
• Educational credential assessment organizations
• Medical examination providers
• Payment processing companies
• IT and website service providers

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or other illegal activities
• Protect the safety of our clients and staff

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access to authorized personnel only
• Secure Storage: Physical and digital security measures
• Regular Audits: Security assessments and updates
• Staff Training: Privacy and security awareness programs
• Incident Response: Procedures for addressing security breaches

6. Cookies and Tracking Technologies

6.1 Types of Cookies

Our website uses the following types of cookies:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (with consent)

6.2 Cookie Management

You can control cookies through:

• Our cookie consent banner
• Browser settings and preferences
• Third-party opt-out tools
• Disabling specific cookie categories

7. Your Rights

Under Australian privacy laws, you have the following rights:

7.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Receive information about how your data is used

7.2 Consent and Withdrawal

• Withdraw consent for marketing communications
• Opt out of non-essential data collection
• Update your communication preferences

7.3 Complaints

• Lodge complaints about privacy breaches
• Request investigation of privacy concerns
• Contact the Office of the Australian Information Commissioner (OAIC)

8. Data Retention

We retain your personal information for the following periods:

• Client Files: 7 years after service completion (legal requirement)
• Financial Records: 7 years (taxation law requirement)
• Marketing Data: Until consent is withdrawn
• Website Analytics: 26 months maximum
• Communication Records: 3 years for quality assurance

9. International Transfers

Your personal information may be transferred to and stored in countries outside Australia for the following purposes:

• Liaison with overseas government agencies
• Document verification and assessment
• Cloud storage and IT services
• Communication with overseas offices

We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by Australian authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Marketing Communications

With your consent, we may send you marketing communications about:

• Immigration news and updates
• Service announcements
• Educational content and resources
• Special offers and promotions

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your preferences online

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify clients of material changes via email
• Maintain previous versions for reference

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Office Hours

Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed

15. Complaints Process

If you have a privacy complaint, please contact us using the details above. We will:

1. Acknowledge your complaint within 5 business days
2. Investigate the matter thoroughly
3. Respond to you within 30 days
4. Take corrective action if necessary

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Email: [email protected]